Articulate Words With Poise

We talked the other day about being irritated on the phone and to keep your cool under these circumstances. But being cool just doesn't mean being polite. Enunciate clearly and speak into the telephone. If you are using a hand's free device make sure it is in a position so the caller can hear you. Make sure you have good posture by sitting comfortably, upright and with both feet on the floor. Breath normally as shallow breathing can interrupt your words. While in your head you know just how irritable you were, your client will hang up with a sense of satisfaction, and that is the ultimate goal.